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Frequently Asked Questions

  • What is the minimum age of guests?
    What is the minimum age of guests?

    Guests must be at least 18 years of age to enjoy spa treatments and the use of the locker rooms. The Nail Salon welcomes keiki four years of age or older to enjoy services with their parent or guardian.

  • Are reservations required? What is the cancellation policy?
    Are reservations required? What is the cancellation policy?

    Guests are required to make arrangements in advance. All reservations must be secured with a major credit card and telephone number. Please advise us if you are pregnant or have other significant health concerns when booking any treatments.

     

    As a courtesy to our guests and therapists, we require a 24-hour notice should you need to change or cancel your reservation. Cancellations made less than 6-hours prior to the service, as well as no-show or missed appointments, will be charged the full service fee.

  • When should I arrive for my spa treatment?
    When should I arrive for my spa treatment?

    We invite you to use the facilities, including our steam room, dry sauna and whirlpool 30 minutes before and after your spa treatments. There is a serene relaxation lounge with expansive ocean views. 

    Please arrive 30 minutes prior to your first treatment time; this will allow you ample time to check-in, shower, and prepare for your treatment.

    Arriving late will limit the time of your treatment, thus lessening its effects, and your pleasure. Your treatment will end on time so the next guest is not delayed. The full value of your treatment will be applied.

  • What are your spa procedures?
    What are your spa procedures?

    We request that you do not bring any jewelry and valuables to your spa experience. Moana Lani Spa is not responsible for lost, stolen or misplaced items. To ensure the tranquility of our spa environment for all guests, all mobile devices should be turned off or switched to silent. 

  • Where is Moana Lani Spa located? Where can I park?
    Where is Moana Lani Spa located? Where can I park?

    Moana Lani Spa is located on the 2nd floor of the Moana Surfrider’s Tower Wing. Complimentary validated parking is available with the hotel valet, or self-parking is available at the Sheraton Princess Kaiulani.